At RetaIRL.com, customer satisfaction and product integrity are important to us.
Please review the following Refund / Return Policy carefully before placing an order.

1. Research Use Only Products

All products sold by RetaIRL.com are supplied strictly for laboratory and research purposes only.

Due to the sensitive nature of research materials, all return and refund requests are reviewed on a case-by-case basis.

2. Return Eligibility

Returns may be accepted only if:

• The product arrived damaged
• The incorrect item was received
• The item is unopened and unused
• The return request is submitted within 7 days of delivery

Returned items must:

• Remain in original packaging
• Be unused and unopened
• Include proof of purchase/order number

3. Non-Returnable Items

For safety, compliance, and quality assurance reasons, the following items are generally non-returnable:

• Opened products
• Used products
• Products damaged after delivery
• Clearance or promotional items
• Items returned without prior approval

4. Refund Approval

Approved refunds may be issued if:

• The returned product passes inspection
• The issue qualifies under this policy
• The customer complied with return instructions

Refunds are issued to the original payment method whenever possible.

Processing times may vary depending on financial institutions and payment providers.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

• Order number
• Photos of packaging and products
• Description of the issue

This helps us review and resolve claims efficiently.

6. Return Shipping

Customers may be responsible for return shipping costs unless:

• The wrong item was shipped
• The product arrived damaged due to shipping issues

We recommend using a trackable shipping service for approved returns.

7. Order Cancellations

Orders may only be canceled before shipment processing begins.

Once an order has been shipped, it can no longer be canceled.

8. Refused or Undeliverable Shipments

If an order is:

• Refused by the customer
• Returned due to incorrect address information
• Undeliverable because of import restrictions

additional fees or shipping charges may apply.

Refunds for refused shipments are subject to review.

9. Limitation of Liability

RetaIRL.com is not responsible for:

• Improper product handling
• Misuse of research materials
• Delays caused by shipping carriers or customs
• Regulatory restrictions in customer jurisdictions

Customers are responsible for ensuring products comply with local laws before ordering.

10. Contact Information

For refund or return requests, please contact our support team through the Contact Us page.

Please include your:

• Order number
• Full name
• Reason for request