1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary depending on:

• Product availability
• Order volume
• Holidays
• Verification procedures

Orders are not processed on weekends or public holidays.

2. Shipping Methods

RetaIRL.com works with trusted shipping carriers to provide secure and discreet delivery services.

Available shipping options may vary depending on:

• Customer location
• Shipping destination
• Product availability

Shipping details and estimated delivery times will be displayed during checkout when available.

3. Estimated Delivery Times

Estimated shipping times:

• Domestic Shipping: 2–7 business days
• International Shipping: 7–21 business days

Please note:
Delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or other external factors.

4. Discreet Packaging

All orders are packaged securely and discreetly to help protect product integrity and customer privacy.

Packaging materials and labeling are designed for professional shipment handling.

5. Shipping Restrictions

Customers are responsible for ensuring that purchased products are legal to import and possess within their country, state, or jurisdiction.

RetaIRL.com reserves the right to refuse shipment to restricted regions where applicable laws prohibit delivery.

6. Customs, Duties & Import Fees

International customers may be responsible for:

• Customs duties
• Import taxes
• Brokerage fees
• Regulatory charges

These fees are determined by local customs authorities and are not included in product or shipping prices unless stated otherwise.

7. Tracking Information

Tracking information will be provided when available after the order has been shipped.

Please allow time for tracking updates to appear within the carrier’s system.

8. Lost, Delayed, or Damaged Shipments

RetaIRL.com is not responsible for delays caused by:

• Shipping carriers
• Customs inspections
• Weather conditions
• Incorrect shipping information provided by the customer

If your package arrives damaged or if there is an issue with delivery, please contact our support team promptly.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

RetaIRL.com is not responsible for orders shipped to incorrectly entered addresses.

Additional shipping charges may apply for returned or reshipped orders.

10. Research Use Compliance

All products sold by RetaIRL.com are supplied strictly for laboratory and analytical research purposes only.

Products are not intended for:

• Human consumption
• Medical use
• Therapeutic applications
• Veterinary use

11. Contact Information

For shipping-related questions or support, please contact us through our Contact Us page.